Refund Policy

14-Day Money-Back Guarantee

We want you to be completely satisfied with your StudyNest Premium subscription. If you're not happy with your purchase for any reason, you can request a full refund within 14 days of your initial subscription purchase.

The 14-day refund period applies to new subscription purchases. Refund requests made after the 14-day period will be reviewed on a case-by-case basis.

How to Request a Refund

To request a refund, please contact our support team at support@growingsquirrel.com with the following information:

• Your registered email address
• Date of purchase
• Reason for refund request (optional, but helps us improve)

We aim to process all refund requests within 3-5 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days, depending on your bank or card issuer.

Cancellation Process

You can cancel your Premium subscription at any time. Here's what you need to know:

• Monthly subscriptions: Your subscription will remain active until the end of your current billing period. You won't be charged again after cancellation.
• Access after cancellation: You'll continue to have access to Premium features until your paid period expires.
• Resubscription: You can resubscribe at any time to regain access to Premium features.

What Happens After Cancellation

• Your account will automatically revert to the Free plan
• You'll retain access to all free features
• Daily usage limits applicable to the Free plan will apply
• Premium-only features such as advanced explanations and higher limits will no longer be available

Exceptions

Refunds may not be available in the following circumstances:

• Requests made after the 14-day money-back guarantee period
• Accounts that have violated our Terms of Service
• Duplicate subscription purchases (we'll help you resolve this without a formal refund)

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

• Email: support@growingsquirrel.com
• Contact Page: Contact

We typically respond to all inquiries within 24-48 hours during business days.